Returns Policy:
Thank you for Shopping at Coastal Equipment
If for any reason you are not completely satisfied with your Purchase we will give you a 30-Day Money-Back Guarantee from the time you Purchase the Goods.
Please email us here email within that time frame if you are not satisfied with your Purchase so that we can resolve any Problems.
If ’30 Days’ have gone by since your Purchase, unfortunately we ‘CANNOT’ offer you a Refund or Exchange.
This Refund Policy ‘DOES NOT’ apply to goods which have been ‘Worn or Used or Damaged after Delivery or if any attempt has been made to alter the Product or if they have been dropped or broken.
All Products must be returned in their ‘Original Condition.’
All Postage and Insurance costs are to be Paid by the Buyer.
We recommend that you Return the Product Via ‘Registered Post’ and that you Prepay all Postage. You assume any ‘Risk of Loss’, ‘Theft or Damaged Goods’ during Transit, therefore, we advise you take out ‘SHIPMENT REGISTRATION INSURANCE’ with your Postal Carrier.
Coastal Equipment ‘WILL NOT’ be responsible for parcels ‘Lost’ or ‘Damaged’ in Transit if you choose not to ‘insure’ your goods.
• If a product is deemed to be faulty, we reserve the right to investigate each item on a case-by-case basis and take appropriate action.
• We may offer a refund after investigation on items which are NOT of a “custom” nature.
• Goods that are to be returned must be unused, undamaged, and in original condition and packaging.
• Custom or ‘Design A Sign’ products are non-returnable.
• Please contact us before returning any product so we can discuss the reason and shipping method.
• If you are not satisfied with your order, return it within 14 days of purchase for an exchange, refund, or credit. The item must be unused and in original packaging.
• Due to the ‘Design A Sign’ nature of custom-made signs, Coastal Equipment cannot offer a refund on these items.
• Custom products are guaranteed for quality and accuracy only.
• Once your purchase order has been processed and the products have been manufactured, it cannot be returned.
• Claims for damages must be made within 7 days of delivery.
• We will refund all shipping costs if the issue was our fault.
• We do not refund the original shipping and handling fee if you simply want a refund.
You have 30 Calendar Days to Return an Item from the date you Purchased it.
To be eligible for a Return your Item must be ‘Unused’ and in the same ‘Condition’ that you received it.
Your Item must be in the ‘Original Packaging’.
Your Item needs to have the ‘Original Receipt’ or ‘Proof of Purchase.’
Items to be Returned will require the Original Purchase Invoice/Receipt and Returned to Head Office.
Head Office Address is on your Invoice of Goods.
Once we receive your Item we will inspect it and notify you that we have received your Returned Item.
After inspecting the Item we will notify you on the status of your Refund.
If your Return is approved, we will initiate a Refund to your Credit Card or Original Method of Payment.
You will receive the Credit within a certain amount of days, depending on your Card Issuer’s Policies.
You can bring your item directly into our Head Office in Queensland for assessment.
It will be the customer’s responsibility to pay for their own Shipping costs for returning the item/s.
Shipping costs are non-refundable
If you are to receive a refund, an administration and handling fee will be deducted
All Items must be Returned in Original Packaging!