☞ Returns:
Returns Policy:
Thank you for Shopping at Coastal Equipment
If for any reason you are not completely satisfied with your Purchase we will give you a 30-Day Money-Back Guarantee from the time you Purchase the Goods.
Please email us here email within that time frame if you are not satisfied with your Purchase so that we can resolve any Problems.
If '30 Days' have gone by since your Purchase, unfortunately we 'CANNOT' offer you a Refund or Exchange.
This Refund Policy 'DOES NOT' apply to goods which have been 'Worn or Used or Damaged after Delivery or if any attempt has been made to alter the Product or if they have been dropped or broken.
All Products must be returned in their 'Original Condition.'
All Postage and Insurance costs are to be Paid by the Buyer.
We recommend that you Return the Product Via 'Registered Post' and that you Prepay all Postage. You assume any 'Risk of Loss', 'Theft or Damaged Goods' during Transit, therefore, we advise you take out 'SHIPMENT REGISTRATION INSURANCE' with your Postal Carrier.
Coastal Equipment 'WILL NOT' be responsible for parcels 'Lost' or 'Damaged' in Transit if you choose not to 'insure' your goods.
- If a Product is deemed to be Faulty we reserve the right to investigate each Product Item on a Case by Case basis and take appropritate action
- We may offer a Refund after investation on Items which are NOT of a "Custom" nature
- Goods that are to be Returned must be Unused, Undamaged and in Original Condition and Packaging
- Custom or 'Design A Sign' Products are 'Non-Returnable.'
- Please contact us first b efore Returning any Product so we can discuss the nature and reason for the Return including Shipping Method
- If you are not satisfied with your Order, simply Return it within 14 days of purchase for an 'Exchange', 'Refund' or 'Credit.' The Item must be in an Unused condition and in its Original Packaging
- Due to the 'Design A Sign' nature of 'Custom-Made Signs' Coastal Equipment CANNOT offer a Refund on those Items which are 'Custom'
- Custom products are guaranteed for Quality and Accuracy only
- Once your Purchase Order has been Processed and gthe Products has been manufactured, it 'CANNOT BE RETURNED.'
- Claims for Damages must be made within 7 days of Delivery
- We will Refund all Shipping Costs you had paid if we were at Fault
- We 'DO NOT' Refund the original Shipping and Handling Fee that you paid if you simply want a Refund!
Questions & Answers
WHEN DO ITEMS NEED TO BE RETURNED BY
You have 30 Calendar Days to Return an Item from the date you Purchased it.
To be eligible for a Return your Item must be 'Unused' and in the same 'Condition' that you received it.
Your Item must be in the 'Original Packaging'.
Your Item needs to have the 'Original Receipt' or 'Proof of Purchase.'
INSTORE RETURN OPTION?
You can bring your item directly into our Head Office in Queensland for assessment.
HOW DO CUSTOMERS RETURN ITEMS & wHERE DO ITEMS NEED TO BE RETURNED TO?
Items to be Returned will require the Original Purchase Invoice/Receipt and Returned to Head Office.
Head Office Address is on your Invoice of Goods.
SHIPPING & RETURNS
It will be the cusomer's responsibility to pay for their own Shipping costs for returning the item/s.
Shipping costs are non-refundable
If you are to receive a refund, an administration and handling fee will be deducted
CREDIT & RETURNS
Once we receive your Item we will inspect it and notify you that we have received your Returned Item.
After inspecting the Item we will notify you on the status of your Refund.
If your Return is approved, we will initiate a Refund to your Credit Card or Original Method of Payment.
You will receive the Credit within a certain amount of days, depending on your Card Issuer's Policies.
After inspecting the Item we will notify you on the status of your Refund.
If your Return is approved, we will initiate a Refund to your Credit Card or Original Method of Payment.
You will receive the Credit within a certain amount of days, depending on your Card Issuer's Policies.
PACKAGING MATERIALS
All Items must be Returned in Original Packaging!